As organizations continue to undergo digital transformation, the role of HR is evolving. HR leaders are tasked with finding innovative ways to attract, retain, and develop talent, while also managing costs and increasing productivity. One technology that can help HR leaders achieve these goals is artificial intelligence (AI).

AI has a range of potential benefits for HR departments undergoing digital transformation. Here are some ways that AI could help with different aspects of the transformation process:

Finding the correct supplier: AI-powered tools can help HR leaders to evaluate potential suppliers and select the best fit for their organization. For example, AI can be used to analyse supplier reviews and feedback, identify common pain points and issues, and provide recommendations for suppliers that are best aligned with the organization’s needs and values.

Getting buy-in from stakeholders: AI can help HR leaders to identify the stakeholders who are most likely to support or oppose the digital transformation project. By analysing data on past interactions and behaviours, AI can predict the likelihood of different stakeholders supporting or opposing the project and provide recommendations for how to engage with them more effectively.

Onboarding employees: AI can be used to create personalised onboarding experiences for new employees, providing them with relevant training and resources based on their role, skills, and experience. AI-powered chatbots can be used to answer employees’ questions and provide assistance, reducing the burden on HR teams.

Streamlining HR processes: AI can be used to automate routine tasks such as updating personal information or submitting time off requests, freeing up HR teams to focus on more strategic initiatives. By automating these tasks, HR departments can improve efficiency, reduce costs, and improve the overall employee experience.

Improving talent acquisition: AI can help HR teams to identify the most qualified candidates for open positions, reducing the time and resources required to review resumes and job applications. AI can also analyse data on the skills, experience, and performance of past and current employees to identify the characteristics of successful employees and use that data to inform future hiring decisions.

Enhancing employee engagement: AI can be used to monitor employee engagement and satisfaction, using sentiment analysis and other tools to identify potential issues and opportunities for improvement. By proactively addressing employee concerns, HR teams can improve the overall employee experience and increase engagement.

BUT WHAT ABOUT US HUMANS?

While AI can certainly bring many benefits to HR transformation projects, there are still certain areas where only a human will do. For example, human consultants (like those at Team Wheel) can provide the necessary expertise and guidance on HR strategy, organisational design, and change management, which can be critical to the success of a digital transformation project. They also provide personalised support and guidance to HR leaders and teams, helping them to navigate the complexities of a digital transformation.

Additionally, human consultants can help HR leaders to ensure that AI is being used in an ethical and responsible way. AI is only as unbiased and effective as the data that is used to train it, and actual people can help HR leaders to identify and mitigate potential biases in the data and algorithms used by AI systems.

Finally, while AI can certainly automate certain tasks and processes, it cannot replace the human touch in all aspects of HR. HR leaders still need to build and maintain relationships with employees, and this requires human interaction and empathy.

By combining the power of AI with the expertise of human consultants, HR leaders can create more effective and sustainable digital transformation strategies for their organizations.

To find out how you can leverage digital HR transformation successfully across your organisation, get in touch with Team Wheel via our website www.teamwheel.co.uk or via email; [email protected].