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Stage 04 · Recovery & retained support

Project Recovery & Retained Support

Steady a drifting project, and keep momentum long after go-live.

Whether a transformation is at risk or you simply need ongoing specialist input, we bring calm, experienced hands to recover delivery and provide retained application management support that helps your team become self-sufficient.

Is this the right stage?
  • Your project is over budget, behind schedule or losing confidence
  • You need specialist HR systems support after go-live
  • You want your team to become self-sufficient and maximise ROI
Somewhere else on the journey?
The challenge

Sound familiar?

Projects rarely fail overnight. They drift. And once you're live, the support gap is just as real. We're built for both.

A project in trouble

Over budget, behind schedule, or losing stakeholder confidence, with no clear route back on track.

No one to keep it running

Live on a system but with no in-house capacity to support, fix and improve it day to day.

Improvements stalling

Missing out on new features and continuous improvement as momentum quietly fades after go-live.

Our approach

Recovery starts with honesty. We get into the detail fast, find the root causes without blame, and reset scope, governance and the plan so delivery can move again. Then we stay as long as you need, through retained AMS, transferring knowledge so your team ends up genuinely self-sufficient, not dependent on us.

Drifting, or just live and unsupported? We bring calm hands, and work to make ourselves unnecessary.

What you get

From rescue to steady state

Whatever state you're in, a calm, structured route back to control, and steady support to keep you there.

Rapid project review

A fast, candid review of status, risks and root causes, with a practical recovery plan you can act on straight away.

Reset governance

Re-established governance, scope and a realistic timeline, so everyone is aligned and pulling the same way again.

Hands-on delivery

Experienced hands working alongside your team to stabilise the project and rebuild momentum.

Retained AMS

Ongoing advice, configuration and issue resolution after go-live, scaled to exactly what you need.

Knowledge transfer

A deliberate path to self-sufficiency, so your team grows more capable and confident over time.

From rescue to routine, you get a partner who works to make themselves unnecessary.

How we work

From diagnosis to lasting self-sufficiency

Four phases, run in sequence, so nothing is discovered too late.

01

Diagnose

Review status, risks and root causes quickly and candidly.

02

Stabilise

Reset scope, governance and the delivery plan.

03

Recover

Provide hands-on support to get delivery back on track.

04

Sustain

Retained support and knowledge transfer for the long term.

In practice

Proven with real clients

2

legacy systems aligned

Merger

completed with minimal disruption

Day 1

HR working post-merger

Case study · Xenco

Two systems aligned for a clean merger

We audited and aligned two legacy HR systems so a merger could complete with minimal disruption, leaving an HR environment that worked from day one.

Read the full story →

Before & after

Wherever you are on the journey

Need steady, experienced hands?

Get delivery back on track, and keep it there

From project rescue to retained AMS, we recover momentum and build your team's self-sufficiency. Get in touch to talk through your situation.